Terms & Conditions
Last Update: 01.10.2025
This agreement establishes the terms and conditions of Céana Studios. Céana Studios distributes designer jewelry and artworks, including those made from polymer clay, through the website www.celiaskreativstudio.ch. All orders on the website are subject to these terms and conditions. These are subject to changes and updates; for the order of a product by a customer, the conditions valid on the day of the order apply.
1. Sale of Goods
These terms and conditions exclusively govern sales of products processed through the online shop. They specify the conditions for ordering, payment, delivery, and managing the returns of ordered products. The terms and conditions are enforceable against the customer, who acknowledges having read and accepted them by checking the box labeled "I accept the General Sales Conditions" before completing the online ordering process.
2. Customer
The website's customer must be a legal and of-age natural person. Customers must create an account when placing their first order. For each order, the customer must complete an order form that includes specific mandatory fields for Céana Studios to consider their order.
The information provided by the customer when opening their customer account and with each order must be complete, correct, and up-to-date. Céana Studios reserves the right not to process an order if the above criteria are not met.
3. Products
Details about the products are presented on the website for each individual product. For any inquiries, the customer can contact us via email at info@ceanastudios.ch.
4. Payment, Delivery & Costs
The website offers payment by credit card, bank transfer, and Twint. Other payment methods are not available and will be rejected.
Prices listed on the website are in Swiss Francs. Prices include VAT applicable at the time of the order. Céana Studios may change the prices of all products without prior notice for economic, legal, or tax reasons. Products remain the property of Céana Studios until the full price is received. Credit card payments are securely and confidentially processed by Wix Payments, while bank transfer and Twint payments are processed directly by Céana Studios. For deliveries outside Switzerland, the import regulations and duties of the respective country apply. The customer is responsible for customs duties and applicable taxes. The associated formalities are also the sole responsibility of the customer. The customer is solely responsible for checking the import possibilities of the ordered products regarding the rights of the delivery country's territory. Céana Studios assumes no responsibility for delivery delays due to customs checks or similar issues.
4.1 Delivery Times, Shipping & Customs Costs
Delivery within Switzerland & Liechtenstein:
Céana Studios promises to hand over the ready-to-ship order to the Swiss Post within 3-5 working days. The day of the order is considered the first day. If this falls on a weekend or holiday, the next working day is considered the first day. From the time of order shipment, the average delivery time is as follows: 1-2 working days within Switzerland through the Swiss Post. All orders are shipped with A-Post (small consignment).
Orders containing one or more pre-order items will be shipped together as a whole.
Shipping Costs within Switzerland and Liechtenstein:
Céana Studios offers free shipping within Switzerland and Liechtenstein for orders over CHF 100.-. Standard shipping is CHF 5.-, and shipping with tracking (tracking number/registered) is CHF 9.-. Changes are possible at any time.
Deliveries within Europe:
Céana Studios promises to hand over your ready-to-ship order to CH-Post within 3-5 working days. The average delivery time after the order has been shipped is 3-5 working days according to the Swiss Post. However, delivery time may vary depending on the destination country's transport company and customs processing time. All orders are shipped with A-Post (small consignment). The customer bears the customs costs for orders abroad. Orders with a pre-order item will be shipped together.
Orders containing one or more pre-order items will be shipped together as a whole.
Shipping Costs within Europe:
Céana Studios offers free shipping within Europe for orders over CHF 200.-. Standard shipping is CHF 12.-, and shipping with tracking (tracking number/registered) is CHF 17.-. Changes are possible at any time.
It is noted that any change of the delivery address by the customer after order registration may lead to an extension of the delivery time. If Céana Studios is unable to deliver within the specified deadline at the time of order, the customer has the option, under consumer law conditions, to cancel the order.
5. Product Acceptance
Upon delivery, customers must inspect the condition of the packaging and the delivered products.
If the packaging is damaged, torn, or opened at the time of delivery, the customer must immediately inspect the products inside.
If any products are damaged or defective, the customer must notify both the carrier and Céana Studios within 5 calendar days of receiving the goods by sending an email to info@ceanastudios.ch.
The notification should include a description of the issue and, if possible, supporting photographs.
Claims submitted after this 5-day period may not be accepted.
6. Return & Refund Policy
At Céana Studios, we strive for complete customer satisfaction. If for any reason you are not entirely happy with your purchase, we offer a hassle-free return policy for exchanges or vouchers.
Returning an Unwanted Item:
We understand that sometimes a purchase isn't quite right for you. If you wish to excchange an item, please ensure it is in its original condition and initiate the return within 14 days of receiving it. Please refrain from wearing the item beyond trying it on, as damaged or unsuitable returns may not be eligible . To begin the return process, please email us at info@ceanastudios.ch with your full name, order number, and reason for returning the item (Does not apply to custom-made products and pre-orders).
What Happens Next:
Returns for unwanted items must be initiated within the 14-day period mentioned above. After this timeframe, we reserve the right to decline the return. Please note that return shipments attempted after this period may be redirected to your default delivery address.
Responsibility:
Until your returned items reach our facility in Switzerland, they remain your responsibility. Please ensure they are securely packaged to prevent damage during transit. Obtain proof of postage for your records, as we cannot guarantee receipt of your return without tracking information.
For added security, consider using a trackable shipping service or purchasing shipping insurance. Please note that shipping costs for returns are your responsibility and non-refundable.
Lost Returns:
We are not liable for items returned to us in error. If we are able to locate these items and you wish to have them returned, you may be asked to cover the delivery costs.
7. Events & Workshops
Registration and Payment:
Participation in a workshop is only valid with confirmed registration and full payment in advance through the Céana Studios website. Seats are limited and allocated on a first-come, first-served basis.
Services Included:
The workshop fee includes all required materials and tools, as well as personal guidance. Participants may create either two smaller pieces or one larger statement piece. Finished pieces must be completed within the scheduled timeframe and will be taken home in their final state. Post-processing by the organizer is not included.
Rescheduling and Cancellations:
Refunds are not available, as workshops require preparation and have limited seats. Rescheduling to another workshop of equal value is possible up to 72 hours in advance via email (info@ceanastudios.ch), provided seats are available. After this deadline, rescheduling is no longer possible. Failure to attend without prior notice results in forfeiture of the ticket and participation.
Schedule and Punctuality:
Workshops start and end at fixed times, and punctuality is essential. Delays cannot be compensated by extending the workshop. Céana Studios reserves the right to make minor adjustments to the schedule without altering the nature of the event.
Participation Requirements:
The minimum age for participation is 16 years. Younger participants may attend only upon prior agreement and when accompanied. No prior experience is required. Workshops are conducted in Swiss German/German by default but can also be offered in English upon request.
Health and Safety:
Participation is at the participant’s own risk. Attendees are responsible for handling all materials and tools with care. Céana Studios accepts no liability for injuries, damage to clothing, personal belongings, or third parties.
Venue and Conduct:
As workshops take place at different locations, the house rules of the respective venue apply. Participants are expected to behave respectfully and responsibly towards the venue, its inventory, and other guests.
Liability and Insurance:
Participants are liable for any damage caused to the venue, its facilities, or other attendees. Insurance is the responsibility of the participants. Céana Studios is not liable for theft, loss, or damage to personal belongings.
Photos and Videos:
Photos and short videos may be taken during workshops for documentation and marketing purposes. Participants who do not wish to appear in photos or videos must notify the organizer before the workshop begins.
Thank you for your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact us at info@ceanastudios.ch.